Enrol with confidence. Here is exactly when and how you can request a refund.
Last updated: 1 July 2026 · Effective immediately
This Refund Policy explains the circumstances under which Global Leadership Institute (“GLI”) offers refunds for certifications and training purchased through Certifications.ac and our learning management system (LMS). We want you to enrol with confidence, and we aim to handle every request fairly and promptly.
If you are not satisfied, you may request a full refund within 7 days of enrolment — provided you have not completed more than the first module or accessed the final examination. See the full conditions below.
We stand behind the quality of our certifications. If something has gone wrong — a duplicate charge, a technical issue that prevented access, or genuine dissatisfaction within the eligibility window — we will make it right.
You may be eligible for a full refund if you request it within 7 calendar days of your enrolment date and you have not: (a) completed more than the first module of the course; (b) started or accessed the final examination; or (c) been issued a certificate. Refunds requested on this basis are returned to your original payment method.
Regardless of the window above, we will always refund: duplicate or accidental payments; charges where access to your purchased certification was never delivered due to a fault on our side and could not be resolved; and payments made in clear error that you report promptly.
To protect the integrity of our credentials, refunds are not available where: more than 7 days have passed since enrolment; you have completed more than the first module; you have accessed or attempted the final examination; a certificate has already been issued; or the request arises from a breach of our Terms of Use, including academic dishonesty. Promotional or heavily discounted enrolments may be designated non-refundable at the point of purchase, where clearly indicated.
Refunds for corporate, group, or in-house training engagements are governed by the specific written agreement or proposal signed with the client. Where no specific term applies, the standard 7-day window in Section 2 applies on a per-seat basis for seats not yet activated.
To request a refund, email info@certifications.ac from the address used at enrolment, with the subject line “Refund Request.” Please include your full name, the certification enrolled in, your payment reference, the date of enrolment, and a brief reason for your request. You may also reach us on WhatsApp at +254 722 223 084.
We aim to review every refund request within 5 business days. Approved refunds are processed to your original payment method, and the time for the funds to appear depends on your bank, card issuer or mobile-money provider — typically within 5 to 14 business days after approval. Refunds to M-Pesa or bank transfer are made to the account from which payment was received.
Refunds are issued in the original currency of payment. Where a payment processor or bank levies non-recoverable transaction fees, these may be deducted from the refunded amount; we will always tell you in advance if this applies.
We may update this Refund Policy from time to time. The version in effect at the time of your enrolment governs your purchase. The “Last updated” date above reflects the latest revision.
Certification Centre · Building a World of Leaders